പൗരപത്രം

Vettikkavala Block Grama Panchayat

Citizen's Charter

A document ensuring transparent, efficient, and timely public services

. Citizen's Charter – Introduction

The Citizen's Charter is a document that details the various services available to the public from the Grama Panchayat, the procedures to obtain these services, the time limits for service delivery, designated officers, and the rights and responsibilities of citizens.

The primary objectives of this document are to make information regarding services easily accessible to citizens, ensure transparency and accountability in service delivery, provide services within a stipulated timeframe, and offer clear guidelines for filing complaints and appeals.

. Block Panchayat – General Information

Phone number - 8281040523

Email - bdovettikkavalablock@gmail.com

Objectives of the Citizen's Charter

Provide clear information about the services available from the Panchayat.
Strengthen the system to deliver services within the stipulated timeframe.
Ensure transparency and accountability in service delivery.
Promote online services and single-window service systems.
Clarify the procedures for filing complaints and submitting appeals.
Strengthen Grama Sabha, social audit, and public participation.
Create awareness about citizens' rights and responsibilities.

How is the Service Time Limit Calculated?

The service time limit is generally calculated from the date of receiving a complete application along with all necessary documents.

In cases where permission or a No Objection Certificate (NOC) is required from another office, the time limit will be calculated from the date such permission is received. The final time limit will be subject to applicable laws, rules, government orders, and Right to Service notifications.

. Right to Service Act

Services notified under the Kerala State Right to Service Act, 2012, will have a specific time limit, a designated officer, and appellate authorities. Applications and appeals are processed according to the procedures laid out in the notification.

Citizens are advised to verify the latest official notification regarding the time limit, designated officer, first appellate authority, and second appellate authority related to the right to service.

Standing Committees

Standing committees function to review activities, evaluate projects, and provide suggestions across various sectors of the Grama Panchayat. The structure and responsibilities of the committees are in accordance with the Kerala Panchayat Raj Act and related rules.

Standing Committee	Major Areas of Function
Finance Standing Committee	Budget, income, tax, accounts, expenditure, financial control.
Development Standing Committee	Development projects, agriculture, animal husbandry, public works, local development.
Welfare Standing Committee	Social welfare, poverty alleviation, women and child welfare, social security schemes.
Health & Education Standing Committee	Public health, sanitation, education, health awareness, functioning of related institutions.

Note: For the names of current chairpersons and members, please refer to the official members' list of the Grama Panchayat.

. Key Responsibilities of the Block Panchayat

Block Panchayats in Kerala act as the intermediate tier of the Local Self Government Department (LSGD), coordinating development activities between Grama Panchayats and the District Panchayat, and delivering intermediate-level public services. [1]

Main Services and Functions

Agricultural Support: Operates through the Assistant Director of Agriculture Office to provide block-level farm extension, crop promotion, and distribution of seeds or equipment. [1]
Animal Husbandry & Veterinary Care: Manages Veterinary Poly Clinics offering advanced animal healthcare, artificial insemination, and disease control. [1]
Public Health: Oversees Community Health Centres (CHCs) and certain Taluk Hospitals to deliver secondary-level medical and healthcare services. [1]
Child and Women Development: Coordinates Integrated Child Development Services (ICDS) through the Child Development Project Office (CDPO) for nutrition and pre-school education programs. [1]
Welfare Schemes: Implements welfare programs for Scheduled Castes (SC), Scheduled Tribes (ST), and backward communities through the Scheduled Caste Development Office. [1]
Rural & Industrial Extension: Promotes cottage industries, rural self-employment, and micro-enterprises via the Industrial Extension Office. [1]
Engineering and Infrastructure: Executes public works, rural roads, and minor irrigation projects through the Assistant Executive Engineer (AEE) engineering wing. [1]
Dairy Development: Encourages cooperative dairy farming, fodder cultivation, and milk production support via the Dairy Extension Office

11. Grama Sabha

Grama Sabha is the fundamental platform for local democracy. Voters included in the electoral roll of the respective ward are members of the Grama Sabha. Through the Grama Sabha, citizens can present local development needs and participate in the planning and monitoring of projects.

Key Responsibilities of Grama Sabha

Identify local development needs and suggest priorities.
Provide necessary information for preparing Panchayat development projects.
Participate in identifying beneficiaries for welfare schemes.
Evaluate the progress and implementation of projects.
Discuss local issues and provide solutions.
Provide feedback regarding the quality of public services.
Participate in social audits and public monitoring.

For Citizens: Attend Grama Sabha meetings, raise development needs, seek information about projects, and participate in protecting public wealth.

VB–G RAM G – Viksit Bharat Guarantee for Rozgar and Ajeevika Mission (Gramin)

VB–G RAM G stands for Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin). The primary objectives of the scheme are to ensure wage employment for rural families, strengthen livelihood security, and create sustainable and productive rural assets.

The VB–G RAM G Act, 2025 came into effect in rural areas of the country from July 1, 2026. Under the provisions of the Act, it ensures 125 days of wage employment in a financial year to eligible rural households whose adult members volunteer to do unskilled manual work.

Key Objectives of the Scheme

Ensure employment and income security for rural families.
Provide employment within the statutory time limit to eligible individuals demanding work.
Strengthen water security, soil conservation, and rural infrastructure.
Promote activities that help tackle climate change and extreme weather events.
Create durable rural assets.
Strengthen Grama Sabha participation, transparency, and technical monitoring.

Role of the Grama Panchayat

Identify local needs and works with the participation of the Grama Sabha.
Prioritize works and coordinate them with the plans.
Execute and monitor approved works.
Maintain workers' attendance, muster rolls, and work records as per rules.
Coordinate necessary steps for wage disbursement.
Ensure the quality, quantity, and maintenance of assets.
Provide necessary documents for social audits and inspections.
Receive complaints and handle them for resolution as per procedure.

Major Work Sectors

Sector	Examples
Water Security	Water storage, water conservation, rejuvenation of water bodies.
Core Rural Infrastructure	Rural public facilities and infrastructure.
Livelihood Infrastructure	Assets supporting agriculture, animal husbandry, and rural livelihood activities.
Climate Resilience	Soil-water conservation, environmental protection, activities mitigating the impact of extreme weather.

Workers' Rights

Right to demand employment subject to statutory provisions.
Right to receive wages at the applicable rate for the work performed.
Right to claim statutory unemployment allowance if employment is not provided within the prescribed time limit.
Entitlement to statutory compensation for delays in wage disbursement.
Right to safe working conditions, project information, and grievance redressal mechanisms.
Right to participate in social audit and public monitoring.

Note: Procedures for demanding employment, registration, wage rates, time limits for providing employment, eligibility of works, allowances, and compensation will be governed by the existing VB–G RAM G Act, 2025, state scheme, rules, and official order

Note: Phone numbers and officer details are subject to change over time. Please verify on the official website before use.

. K-SMART – Online Citizen Service System

K-SMART is a system for providing various services of Local Self Government Institutions online. Services such as submitting applications, paying fees, checking application status, and obtaining certificates can be accessed online depending on the available modules.

To use the online services, visit the official link below:

Open K-SMART Portal ↗

https://ksmart.lsgkerala.gov.in/

. Complaints and Appeals

Citizens can submit complaints to the Grama Panchayat Secretary regarding issues such as delay in service, rejection of application, defects in service delivery, and the behavior of staff. Providing details like application number, date, name of service, specifics of the issue, and related documents will aid in taking remedial action.

If a service notified under the Right to Service Act is not provided within the stipulated time limit, citizens may approach the designated First Appellate Authority and Second Appellate Authority. The procedures and time limits specified in the current notification must be followed when submitting an appeal.

Complaints / Contact: