Public Grievance Cell | Local Self Government Department
Online Support and Complaints
• K-SMART Portal: Use the integrated single-window platform of the Local Self Government Department to submit and track service complaints online.
• Official Helpline / WhatsApp: Report service delays or corruption-related information to the LSGD Public Grievance Cell via WhatsApp at 8078066060. For waste management complaints, use 9446700800.
• General Helpdesk: Contact the Information Kerala Mission general helpdesk at +91 471 2773100.
• Chief Minister's Portal: Escalate unresolved issues or severe service delays via the CMO Kerala Portal.
Offline and Direct Support
• Direct Submission: Submit a written complaint directly to the Block Development Officer (BDO) or the section clerk at your local Block Panchayat office. Offices are typically open Monday through Saturday from 10:00 AM to 5:00 PM.
• Complaint Boxes: Drop written grievances into the physical complaint boxes located inside the Block Panchayat office premises.
• RTI Requests: File an application under the Right to Information (RTI) Act at the office to request details regarding stalled administrative procedures or project work status.
